Effective Date: [Insert Date]
At Jobrecruita, we strive to provide the best experience for both employers and job seekers. Our refund policy is designed to ensure fairness and transparency regarding all transactions made on our platform.
By using our services, you agree to the terms outlined in this Refund Policy.
1. General Refund Guidelines
We offer refunds for certain services provided on Jobrecruita under the following conditions:
- Refund Eligibility: Refunds will only be issued for services that are canceled within 7 days from the date of purchase.
- Non-refundable Fees: Certain fees, including but not limited to premium job listing upgrades, credits, or marketing services, may be non-refundable as specified at the time of purchase.
Refunds will only be processed for valid reasons, as determined by our team. If you have any questions about your eligibility, please contact our support team for assistance.
2. Refund Process
If you believe you are entitled to a refund under our policy, please follow these steps:
- Contact Support: Reach out to Jobrecruita support at [support@jobrecruita.com] with your request and details of the purchase (e.g., order number, transaction ID).
- Refund Request Review: Our team will review your request and determine whether you qualify for a refund. Refund requests are typically processed within 5-7 business days.
- Approval or Rejection: You will be notified of the decision regarding your refund request. If approved, the refund will be processed and issued via the original payment method.
3. Special Refund Circumstances
We offer refunds for the following specific situations:
- Service Not Delivered: If you purchased a premium job listing package or subscription and the service was not delivered as promised, you may be eligible for a refund.
- Technical Issues: If you experience significant technical issues that prevent you from using our platform or services, you may qualify for a refund. Please contact our support team for assistance, and we will do our best to resolve any issues.
- Duplicate Charges: If you are charged more than once for the same service, you are entitled to a full refund for the duplicate charge.
4. Non-Refundable Services
The following services are generally not eligible for refunds:
- Job Listings: If a job listing has been posted, it is considered used, and no refund will be issued for the cost of the listing.
- Paid Subscriptions: If you subscribe to a premium package or service, no refund will be issued once the service has been activated or used, unless specified otherwise.
- Custom Services: Any customized services or advertising campaigns (e.g., job listing boosts, special marketing services) are non-refundable once they have been initiated or delivered.
5. Processing Times
Refunds may take up to 10-15 business days to process, depending on the payment method used. Please allow additional time for processing if the payment was made via bank transfer or other manual methods.
6. Cancellations
You may cancel your subscription or job listing at any time. However, cancellations will not result in a refund for any services already provided. To cancel your subscription, log into your account and follow the cancellation instructions, or contact our support team for assistance.
7. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our platform after such changes, you agree to the updated policy.
8. Contact Us
If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at:
Jobrecruita Support
Email: [support@jobrecruita.com]
Phone: [+814-271-8030]